Customer Information


Customer Service Plan

Offering the lowest fare available

SkyWest Airlines operates flights on behalf of United Airlines (as United Express), Delta Air Lines (as Delta Connection), US Airways (as US Airways Express operated by SkyWest), American Airlines (as American Eagle) and Alaska Airlines (as Alaska Airlines operated by SkyWest Airlines). SkyWest does not perform any reservation or ticketing functions. Instead, these are provided by our partners. Each airline intends to offer customers who contact their reservations systems via telephone, at airport ticket counters or their online reservation systems, the lowest published fare for which customers are eligible for the date, flight and class of service requested.

Reservations for United Express flights can be obtained through United Airlines (United) at 800.241.6522 or www.united.com
Reservations for Delta Connection flights can be obtained through Delta Air Lines (Delta) at 800.221.1212 or www.delta.com
Reservations for US Airways Express, operated by SkyWest, flights can be obtained through US Airways at 800.428.4322 or www.usairways.com
Reservations for American Eagle flights, operated by SkyWest, can be obtained through American Airlines at 800.433.7300 or www.aa.com
Reservations for Alaska Airlines operated by SkyWest Airlines flights can be obtained through Alaska Airlines (Alaska) at 800.252.7522 or www.alaskaair.com

Notifying customers of known delays, cancellations and diversions

SkyWest Airlines intends to provide full and timely information of the status of delayed, canceled or diverted flights. SkyWest gate agents and flight crews will provide consistent, timely updates on the status of flights, and the circumstances surrounding flight delays and/or cancellations. Customers can access real-time flight information by calling the appropriate partner’s toll-free, automated flight-status line or via their website.

For United Airlines, please call 800.241.6522 or visit www.united.com
For Delta Air Lines, please call 800.325.1999 or visit www.delta.com
For US Airways, please call 800.428.4322 or visit www.usairways.com
For American Airlines, please call 800.223.5436 or visit www.aa.com
For Alaska Airlines, please call 800.252.7522 or visit www.alaskaair.com

Delivering passenger baggage on time

SkyWest Airlines will make every effort to ensure passengers' belongings arrive with them on the same flights. In the event of a delay, passengers will be reimbursed for reasonable toiletry items and essentials for the time they are without their belongings. Please click on the appropriate link below for the baggage policies that pertain to your travel.

For United and/or United Express baggage visit www.united.com
For Delta and/or Delta Connection baggage visit www.delta.com
For US Airways and/or US Airways Express baggage visit www.usairways.com
For American and/or American Eagle baggage visit www.aa.com
For Alaska Airlines baggage visit www.alaskaair.com

To track your delayed baggage, please visit the applicable carrier’s website below.

United and/or United Express baggage tracking at www.united.com
Delta and/or Delta Connection baggage tracking at www.delta.com
US Airways and/or US Airways Express baggage tracking at www.usairways.com
American and/or American Eagle baggage tracking at www.aa.com
Alaska Airlines baggage tracking at www.alaskaair.com

Allowing reservations to be held without payment or cancelled without penalty for an amount of time, as defined by applicable partner

Reservation and ticketing functions are provided by United Airlines, Delta Air Lines, US Airways, American Airlines and Alaska Airlines. Please contact the appropriate carrier for specific fare information and rules that apply.

Reservations for United Express flights can be obtained through United by calling 800.241.6522 or at www.united.com
Reservations for Delta Connection flights can be obtained through Delta by calling 800.221.1212 or at www.delta.com
Reservations for US Airways Express, operated by SkyWest, flights can be obtained through US Airways by calling 800.428.4322 or at www.usairways.com
Reservations for American Eagle flights, operated by SkyWest, can be obtained through American Airlines at 800.433.7300 or www.aa.com
Reservations for Alaska Airlines operated by SkyWest Airlines flights can be obtained through Alaska by calling 800.252.7522 or at www.alaskaair.com

Providing prompt ticket refunds

All ticketing and refunds for SkyWest Airlines flights are handled and processed by the applicable partner: United Airlines, Delta Air Lines, US Airways, American Airlines and Alaska Airlines. Each partner intends to provide prompt refunds for United Express, Delta Connection, US Airways Express, American Eagle and/or Alaska Airlines operated by SkyWest tickets.

For questions regarding refunds, please contact the appropriate carrier or visit their website below:

United Express at www.united.com
Delta Connection at www.delta.com
US Airways Express at www.usairways.com
American Eagle at www.aa.com
Alaska Airlines at www.alaskaair.com 

Properly accommodating customers with special needs, including individuals with disabilities, with the level of attention, respect and care they deserve, including during lengthy tarmac delays

SkyWest Airlines complies with all provisions of the Air Carrier Access Act. SkyWest will conduct ongoing training for employees who work in all customer contact positions to ensure that all customers with special needs receive the level of service they deserve and should expect. When booking your reservations, please notify the reservations agent of any special needs you have or, when booking online, select your special needs requirements when you reserve your travel. This will alert employees to your circumstances so they can better assist you when you travel. In addition, SkyWest designates trained Complaint Resolution Officials to ensure the rights of customers with disabilities are protected. For more information regarding available assistance to our customers with special needs, please visit www.skywest.com.

For more information regarding available assistance to our customers through our partners, please contact the appropriate partner below:

For United Express flights, please visit www.united.com
For Delta Connection flights, please visit www.delta.com
For US Airways Express flights, operated by SkyWest, please visit www.usairways.com
For American Eagle flights, operated by SkyWest, please visit www.aa.com
For Alaska Airlines flights, operated by SkyWest Airlines, please visit www.alaskaair.com

Meeting the essential needs of our customers during lengthy tarmac delays

SkyWest Airlines prides itself on being on-time. Despite our best efforts to ensure that our flights arrive and depart as scheduled, factors such as weather and air traffic congestion can affect operations from time to time. When these situations arise, SkyWest will do everything possible to minimize delays as stated in our Tarmac Delay Contingency Plan.

Please visit the following websites for the applicable Tarmac Delay Contingency Plans.

For SkyWest Airlines, please visit www.skywest.com
For United Airlines, please visit www.united.com
For Delta Air Lines, please visit www.delta.com
For US Airways, please visit www.usairways.com
For American Airlines, please visit www.aa.com
For Alaska Airlines, please visit www.alaskaair.com

Fairness and consistency with respect to denied boarding resulting from oversales

Upon request, SkyWest will advise you if a flight is oversold, and we will provide our policies and procedures for denied boarding. If you are denied boarding, you will be booked on the next available flight to your original destination and will be compensated in accordance with Department of Transportation (DOT) requirements. SkyWest will treat passengers who are denied boarding due to oversales with fairness and consistency, in accordance with DOT regulations and our airline partners' policies and procedures.

For more information on denied boarding policies, please click the appropriate airline link below:

For United and/or United Express flights, please visit www.united.com
For Delta and/or Delta Connection flights, please visit www.delta.com
For US Airways flights and/or US Airways Express, please visit www.usairways.com
For American and/or American Eagle flights, please visit www.aa.com
For Alaska Airlines flights, please visit www.alaskaair.com

Disclosing travel itinerary, cancellations, frequent flyer rules and aircraft configurations

Whether you travel on a SkyWest Airlines flight operated on behalf of United Airlines (as United Express), Delta Air Lines (as Delta Connection), US Airways (as US Airways Express, operated by SkyWest), American Airlines (as American Eagle) or Alaska Airlines (as Alaska Airlines operated by SkyWest Airlines) you will be provided with the most up-to-date information regarding your travel. SkyWest will do our best to provide accurate information about your travel itinerary. Please visit the appropriate partner's website to get the most current information regarding policies, including frequent flyer rules, aircraft information and more.

For United and/or United Express flights, please click the appropriate link(s) below:
Travel Itinerary 
Cancellations
Frequent Flyer Rules

For Delta and/or Delta Connection flights, please click the appropriate link(s) below:
Travel Itinerary
Cancellations
Frequent Flyer Rules

For US Airways Express, operated by SkyWest, flights please click the appropriate link(s) below: 
Travel Itinerary
Cancellations
Frequent Flyer Rules

For American and/or American Eagle Flights, please visit www.aa.com

For Alaska Airlines operated by SkyWest Airlines flights, please click the appropriate link(s) below:
Travel Itinerary 
Cancellations 
Frequent Flyer Rules

Ensuring good customer service from our partners

Whether you travel on a SkyWest Airlines flight operated on behalf of United Airlines, Delta Air Lines, US Airways, American Airlines or Alaska Airlines, we will strive to ensure that your experience is consistent in terms of delivering the highest standards of safety, reliability and helpful courteous service. SkyWest will work closely with each of our partners to ensure their customer service policies and training align with our commitments to you.

Ensuring responsiveness to customer complaints

Feedback from our customers is very important to us. When our customers have questions or complaints, we will respond within 30 days. You may email us at one of the links below:

United Express: United Airlines Customer Relations
Delta Connection: Delta Air Lines Customer Care
US Airways Express, operated by SkyWest: US Airways Customer Relations
American Eagle, operated by SkyWest: American Airlines Customer Relations
Alaska Airlines operated by SkyWest Airlines: Alaska Airlines Customer Care

Canceled or misconnected flights

In the event of a canceled or misconnected flight, SkyWest intends to do everything possible to mitigate our customers' inconveniences in accordance with our major partners' policies and procedures.

SkyWest trains and expects customer service agents to do everything possible to minimize your inconveniences when flight schedules are interrupted. We will do our best to keep you informed about the status of your flight when there is an operational irregularity. We will provide meal and overnight accommodations when flights are canceled due to factors within our control such as mechanical, station or flight crew issues. In the event of a lengthy tarmac delay (more than two hours) or flight diversion, we will provide water and snacks, and ensure basic needs are met. In some cases, ground transportation to your final destination, in lieu of air travel, may be included.